iRaiser FAQs

Yes, you can! You can go to Fundraisers and in the overview click the three dots behind the fundraiser whose welcome e-mail you want to resend. Then click on Send welcome e-mail again.

You can set an fundraiser to invisible by clicking on Visibility in the fundraiser overview, via the pencil icon, and adjusting it. The proceeds of the fundraiser will remain on the counter and the user account of the fundraiser will remain. The fundraising page is no longer accessible and the fundraiser is no longer visible in top lists.

You can change the text on the fundraiser start button (this can vary per campaign / sub site). The new text (e.g. raise funds, swim along, etc.) can be a maximum of 15 characters and that includes spaces. You can change it via Settings > Login flow and then at the bottom.

The fundraiser can edit his/her page. Fundraisers have certain rights, you can see which rights these are in an Overview. This Overview can be found here.

There's probably an error in the link. You should always use the link here to enter the login flow with, and not the link you see in the browser when you are in the login flow. Example:

demo.kentaa.nl

This is the general link on the home page to go to the choice screen to start an action:

https://demo.kentaa.nl/start-fundraising/choose

If you are starting an action below site level (i.e. a general action) then this is a good link:

https://demo.kentaa.nl/participate

This is a wrong link:
https://demo.kentaa.nl/participate/how-to-participate

What happens then is that you are trying to link to a page in the login flow. But if you haven't been in the login flow before clicking that link, then the link won't work. You will not have an active session and will go to the homepage. Rule of thumb is to always use /participate, then it will always work.

An fundraiser photo is cropped at a ratio of 745x419. So it is best to use a landscape photo for this (otherwise you will have to cut off a large portion during uploading). The fundraiser photo itself can be larger than 745x419 pixels.

When enough fundraisers and/or teams have been created you will see the top lists appear. These show the top fundraisers. These are automatically generated and cannot be modified. In the Flex Editor you can change the default view from fundraisers to teams.

You can delete a team by going to teams, clicking the three dots and clicking Delete. This button may still be greyed out. That means there are still fundraisers or donations under the team. You can only delete a team that is empty. So if there are still fundraisers and/or donations under it, you will have to move them manually first before you can delete the team.

You can only sign up for a team if a team already exists and there is space. If there are no more teams with open spots in the team, the option to sign up for an existing team will automatically turn grey.

You can enter the team target amount yourself at Settings > Set Team Target Amount. Here you can set a default amount and a minimum amount.

We can set it for your site that if the target amount of the underlying activators adds up to more than the team target amount, the new target amount will be the sum of the underlying activators. If you would like us to set this up, please contact us.

In our platform, you can download Excel files with overviews at various levels. For example, you can download an overview of teams at site level, and you will then get all the teams on the platform. If you download them at a more specific level, such as project level, you will only see the teams that are in that project.

An overview of all teams can be found under Teams > Download
For each team, you can also create a printout of the team members. You do this by managing the team and going to Team members. Then click Create Excel file

An overview of all fundraisers can be found under Fundraisers> Download

You can! For this, however, you need to make sure that no fundraisers, teams, campaigns or donations are hanging under the sub site. You will have to remove or move these first. If they are no longer under it, you can delete the sub site by going to the overview of sub sites, clicking on the three dots behind the sub site you want to delete, and then choosing delete. 

This cannot be done. Therefore, if you use this functionality for a different purpose (e.g. large families or other groups), the texts will remain and talk about colleagues.

Yes! If the number of registrations of a company needs to be increased, this is possible for the site administrator via the dashboard. This assumes that any payment for the additional registrations is arranged separately from the iRaiser website. Increasing the number of registrations takes into account the maximum number of registrations and/or maximum registrations for the relevant activity as applicable. You can also reduce the number of reserved places if necessary. This can be useful if a company needs fewer places anyway and they otherwise hold available places.

You can manually create Companies via the iRaiser dashboard. You can do this by going to the level where you want to add them and then to Companies > Add. If you don't see this option, please contact iRaiser. If so, the functionality still needs to be turned on.

You can! If there are no Donations or Company members under it, you can delete a company. You do this by going to the Overview of Companies and clicking on the three dots behind the company you want to delete, then choose delete.

We have also added the companies to the api. See specifically this object: https://developer.kentaa.nl/kentaa-api/#companies

You can! You can manage a company and then go to administrators. There you can add one or more administrators, who can then edit the page.

After moving fundraisers to another campaign, a new e-ticket is created (if e-ticketing is enabled at that site) and the current one deleted. It is then the site administrator's job to email the fundraiser with the new ticket.

You can also sign out someone initially attending again via E-tickets > Overview via three dots > Marked as Present. The e-ticket is then available to scan again.

Yes, tickets are also sent to fundraisers that are set to invisible. That's something to take into account before sending the mail, though. If you have campaigns then you could create a campaign with unsubscribed participants and move the invisible fundraisers there.

Yes, a scanner gets a new mail every time it is added to a campaign. Unless that mail is currently off.

No, as a scanner you can scan all tickets from campaigns (or website level/sub sites) you have been added to. If you have two events, for example Event x on 12 August and Event y on 13 August, and you want to start scanning on 12 August, make sure you are not yet added as a scanner on 13 August and only do that on the day itself. Otherwise, in theory, you could already be scanning tickets from another day. Though that will rarely, if ever, happen.

You then really need to add those individually for each campaign. A site administrator can scan everything, though.

Yes, a scanner is a user. It has the same profile information as all users who have fundraisers.

You will see the mail only if there are e-tickets at that level. If those haven't been created yet, you won't see the category scanner among the mails either.

At the moment, you cannot yet see this via Accounts > Users > i's. We may still add this. You can only see it if you go to, for example, a campaign and there go to E-tickets > Scanners. 

No, this is not possible, we only use mails after a certain event. If you want to do this, it is best to do it outside the platform.

Tip: If you want to mail a group yourself, you can generate an Excel file via the platform and get the e-mail addresses from there.

Yes you can! By default, the response address is inherited from site level, but you can set it separately at a segment or project level.

A large number of e-mails have an asterisk (*) behind them. These are informative e-mails and contain an unsubscribe link. This allows the recipient to unsubscribe from all future informative emails from the platform. Please note: Emails without * are functional emails and are therefore sent at all times. Unsubscribing to these is not possible.

A site administrator receives all e-mails checked under E-mails > Overview e-mails. Especially if you have several administrators, they all receive the same e-mails and i may be hard to keep a structure. What can help then is sharing an administrator account. Only e-mails will then arrive at that e-mail address. You can do this well with an info@.... e-mail address.

You can resend two mails, which are the forgotten password mail and the welcome mail. You can resend the forgotten password e-mail by going to Accounts > Users and searching for the user. You can then click on the green forgotten password block to send an email that allows the user to reset their password. Incidentally, the user can also retrieve it himself by going to log in at the front end and clicking on Forgot password and entering his or her e-mail address.

You can trigger the welcome e-mail by going to actions and searching for the action. Then press the cog icon and click Send welcome e-mail (or Send welcome e-mail again).

No, you need to set those separately for each level. 

If you have accidentally unsubscribed from mails (e.g. by clicking the unsubscribe link), you can subscribe again. You do this by editing your profile. From the dashboard, you can do this by going to Account > Edit profile. At the bottom, you can check the box to receive all e-mails again:

Alternatively, you can do this from the frontend if you are already logged in by clicking on your account icon and choosing edit profile:

You cannot do this for another user as a site administrator due to GDPR reasons. The latter must actively re-enable this himself.

We use a tooling to prevent spam and disposable email addresses. A kind of blacklist is used, which is maintained by the owner of that tooling (we do not manage that). If a domain is listed here, it is not considered a valid email address and a different email address must be used.

Go to Accounts ⟶ Users (website level) and find the relevant user account. Click on the cogwheel () er choose Modify.

For technical reasons, this is not possible. Ask another administrator to remove your administrator account from the system.

You can. Create a new administrator with the user's e-mail address. The system will then automatically recognise the e-mail address and complete the data.

No, only new Achievements are loaded.

All public activities (or public for friends) are automatically added to the Fundraising page. Activities in Strava that are private are not added to the Fundraising page.

There could be two reasons for this:

1. The link with Strava has not yet been established. In that case, go through the steps above and send the Client ID and Secret to us.

2. You are viewing the Fundraising page as a site administrator. It's true that you won't see a button then; only the fundraisers themselves will see that button to link, as they are the owner of the fundraiser.

However, you do see a Strava icon if a Fundraising page has been linked to Strava.

Yes, that is possible. We can add it, the link with Strava is optional

You can open a ticket

Yes, the link button appears on every device (provided you are the owner of the Fundraising page). It does not matter whether you manage the Fundraising page via computer, tablet or mobile.

That depends on whether Achievements are turned on at the location you move the Fundraising page/team to. If they are, the Achievements will go with it.

If that is not the case, then you will see a notification when you move the Fundraising page/team, notifying you that the Achievements will be deleted and Strava will be unlinked.

Yes, this will require you to have the app rechecked. This is something they will require periodically. And is necessary to do, otherwise at some point they may restrict or discontinue the app.

For new apps, Strava puts a restriction on the number of athletes allowed to connect. They are by default set on 1, which practically means that only one fundraiser can connect to Strava. You need to make sure that the limit is increased to 999. To increase this, they have a contact form that you can fill out. Click here for an example of how to fill out this form and here for a sample screenshot you can attach. After filling it out, Strava support will check the application. They do not provide feedback that it has been accepted, so in this case it is a matter of logging in and checking for yourself if the limit has been upped to 999.

Yes, then it is correct. The moment you go towards that limit, Strava automatically alerts you, and then they look to expand it. You have to think of it as a soft cap in this case.

Probably the banner is in png format. Whatsapp cannot use that format as a thumbnail when sharing. It's best to use a JPG format. 

You will see an exact format if a banner has already been uploaded. This is because you can upload a second banner and they will appear in carousel after each other. This second banner should have the same dimensions. 

If you want to upload a new banner of a different size, you must first delete the current banner. Then you can upload a banner of your choice. The only requirement is that the minimum width is 1170 px.

For fundraisers, companies and teams look at the level directly above. For example, if the fundraising page falls under a project, and that project has a banner, then the fundraising page gets that same banner. You can't set that at the fundraiser, team or company level specifically.

If you use a video as a banner, it will have the same dimensions as the current existing banner. The video plays immediately after accepting cookies and has no sound. You can use it for mood images, for example. Because it is somewhat blown up and the quality also depends on the visitor, we do not recommend putting text in it.

If you only want to show a video as a banner and change its size you can upload a temporary banner, set the video as an extra banner and remove the temporary banner. The video will then have the dimensions of the temporary banner.

The Home button is a fixed item in the menu bar and cannot be removed or moved.

The Tips page (/tips) is a page prepared by us and cannot be changed. It may be valuable here to copy the HTML layout of the page to a new page and make text changes yourself. Need help? Ask us for advice.

In our view, the menu at the bottom of the page is site-wide and should be adjusted at the website level. In other words: at sub site level, this menu cannot be overwritten, only the menu at the top of the page. 

Yes you can! Suppose you want to put a short link on a poster, for example, you can apply this properly. You do this as follows:

You add a new menu item and set the visibility to 'Hide in menu' and the menu type to 'Link to page'. Then you fill in the url and the destination url (what it should redirect to).

The newsletter functionality can be turned off in the following four places:

• In the sign-up flow (at the account step).
• At the bottom of the page on the homepage
• In the donation form
• On the contact form

If you want the newsletter functionality to be disabled, please contact us

Yes, to do this, go to Administration > Newsletter subscriptions. Here, subscriptions can be deleted manually using the Delete button. 

No, there is software available that specialises in this and we want to stick to the core of fundraising. We did make it easy to export Newsletter subscriptions via Excel or via the API.

If there have already been newsletter subscriptions and we turn off the option to subscribe to the newsletter, the 'Newsletter subscriptions' menu item will still be available. If there have been no subscriptions, the Menu item will not be visible either.

Yes this is possible and can be useful for an early bird promotion, for example. 

No, registration fees must always be paid in the registration flow at the 'front end'. In the dashboard, participants can be added without paying a registration fee.

Here, the coupons function might come in handy. You can send this fundraiser a discount code with 100% discount on the registration fee. When the fundraiser enters this code, the registration fee is nullified in the total overview (in the registration flow). 

For more information, check out our article on coupons. 

By creating a fundraising page s a site administrator via the dashboard, there is also no registration fee to pay but then no registration fee option is registered/committed.

No, the entry fee is considered a donation but cannot be moved. This is because the entry fee is closely linked to the fundraising page. The same applies to an entry fee-donation combination that may occur in the sign-up flow (by entry fee + a start-up donation). 

As soon as a registration fee is added to a registration flow, the fundraiser is always obliged to make a choice in order to continue the registration. However, it has been made possible to create a registration fee option of 0,- euro. This can help, for instance, to let a certain target group (e.g. members or returning users) through in the registration flow without giving them an obligation.

If you create a fundraising page with an entry fee attached, this will be stored with your fundraising page. If you remove or adjust the entry fee afterwards, this has no impact on previous entries. You will simply see the old entry fee paid earlier.

No, because it is a purchase, it is not included in the counter.

No, add as many products as you want.

Yes, by dragging the products in the overview you can change the order displayed. 

No, there is no limit

The registration flow for companies does not (yet) include the webshop step. However, it is possible to log in after registration and then still order a webshop item through a backorder.

No mail is sent to administrators. Many customers choose if the webshop item is sent, to do this once a week at a fixed time. And at that time to make a printout of the orders. Or in case of an event to issue the item on the day of the event.

No, we can only turn this option on or off across the entire platform.

No, the webshop is only available in the sign-up flow, and afterwards for logged-in action starters/participants/business members.

After adding a batch of Coupons, only the title of the batch can be changed. The number of codes or the type of discount cannot be changed afterwards. Creating a new batch of coupon codes can help.

No, Coupons are set at the main level and can be used throughout the website.

You ll find this Menu item only at the main level (Website-level). However, if it is really not in the Settings list, please get in touch. Perhaps the feature has yet to be activated, or there is no access to it in your chosen package.

You can only use capital letters A-Z, 0-9 and dashes, and no spaces, when creating your own Coupons.

The manual donation is linked to the real donation/action. If it is deleted or refunded, the manual donation will also be deleted.

You can! If matchfunding is active at the level where you add the manual donation, then you can choose to matchfund it

No, you will still have to collect this from the matchfunding party outside the platform. This is not linkable. In this sense, the matchfunded amount is also a virtual amount, not yet actually deposited by the matchfunding party.

The disadvantage of pre-filling the default action settings can be that people will blindly copy them. And that you have exactly the same page everywhere. This is why some clients choose to partly pre-fill, but also partly put in something that the campaigner has to fill in himself, for example <fill in your own motivation here>. 

Manual donations cannot be moved. However, you can delete them and easily re-create them in another place. 

The main difference between the counter statistics and the analytics statistics is that only real transactions are included in the analytics statistics. Thus, manual donations are not included in the analytics report, as they are not real transactions. It also does not include payments that have not yet been actually transferred, such as pledged donations or one-off authorisations that do not yet have the payment status paid.

We made the starting donation loose visibility on 19 September. From that date, it is visible in the separate column. Start donations made before that date are shown in the donation amount column, but not in the start donation column.

Yes you can! If you are at the website level and highlight campaigns there, then you can highlight different campaigns than if you manage a sub site and highlight campaigns there. 

Whether you can start an fundraiser also depends on possible space. If you have set up Activities and they are full, you will not be able to start an fundraiser until there is space again.

For this, the same applies as creating an fundraiser via the frontend: This is only possible if it is currently possible to create an fundraiser and there is space (i.e. the Activities are not full). However, you can allow fundraiser creation again, create the fundraiser and then disable it again immediately afterwards.

No, you then only block creation of fundraising pages at that level. Fundraisers can then still be started at the sub site or campaign level, but can no longer be created directly under the website.

Contact iRaiser chat or call us. To prevent fraud, this feature is disabled after a reward has been chosen by a donor. However, the iRaiser employee can adjust this.

The donor probably rejected the reward while donating. You can check this by looking up the donation in the dashboard and clicking on the blue eye. It is also listed in the donation export, in the Reward column.

No, but you can simply delete it in the current place and add it in the new one.

No, absolutely not!

Yes this can be done. Simply insert a minus dash before the amount to add the negative donation. This can come in handy when reducing the total amount, for example. 

Yes! You can do this with the Twitter text. Indeed: this is recommended!

In most cases, these texts appear above the ' link preview' on social media. The person sharing the link can add something to the text themselves if they want.

All levels (action, team, company, project, segment, homepage) feature a QR code. After scanning this via a QR scanner, you go to donate to that page (<url>/donate). The code cannot be scanned in a banking app.

No, you cannot remove the bar. It is particularly intended for visitors and fundraisers, and it allows quick sharing of the page.

 You cannot add your own achievement badges at this time. The badges are fixed and you cannot edit them (yet).

The achievement badges is a site setting. They are on or off across the site and you cannot make them adjustable by level.

 This is because crowdfunding options have been set. These are shown instead of the suggested donation amounts.

We can do that for you. Contact us and let us know which pixel you want to add and the page on which you want to add it.

Pixels that are loaded on a site that uses the Flex Editor, may not contain jquery

If you have questions about analytics related to the iRaiser platform, we can always try to help you. However, iRaiser is not an Analytics expert.

The data in Google Analytics often differs from what you see in the iRaiser Dashboard. Especially with large visitor numbers. For exact numbers, it's best to look in the iRaiser Dashboard. Google Analytics can give you more insight into trends, which communication channels are successful and how people are using your site.

The data in Google Analytics often differs from what you see in the iRaiser Dashboard. Especially with large visitor numbers. For exact numbers, it's best to look in the iRaiser Dashboard. Google Analytics can give you more insight into trends, which communication channels are successful and how people are using your site.

You can see the target URLs here. 

You can also donate to a company, but we have not included this option in the drop-down menu. To do so, you need to go to the company page first and then click donate. Companies usually share the direct link to their page to potential donors anyway.

The additional questions are always asked. So you can't put logic into this (think 'if answer a -> then don't ask the next question')

Yes, those can be added as well.

You can! If you create a link in a content piece and choose Kentaa button under type, a button will be created. You will see that button in your spot colour.

There may be a time difference between when someone makes the transaction via the website, and when the money is collected by the payment provider. As a rule, that time difference is a few seconds but with some payment methods, it can take longer (e.g. 'one-off authorisation'). If the transaction is done just before the end of a month and the money is collected in the following month, the transcation is included in the month of collection. 

All transactions are settled via the online checkout with the exception of:

• manually added donations
• match-funding donations
• donations via an invoice

These transactions are included in the counting rates on the website, but not in the monthly reports. No payment provider fees and no iRaiser fees are charged for these transactions.

There may be a difference between the amounts as shown in the monthly report and the revenue received from the payment service provider. These are possible reasons for this:

• PayPal donations: revenue from PayPal donations and PayPal charges are not received respectively settled through the payment service provider. These receipts minus costs end up in the PayPal account set up with the payment service provider.
• Difference in transaction costs: the monthly report within the iRaiser Dashboard contains a best estimate of the transaction costs. There may be small differences with the actual transaction costs as calculated by the payment service provider. In particular, charges for credit card transactions may wart differ.
• Period does not match: the measurement periods may not match and the payment service provider may include all transactions instead of only those paid in the month in question.

If you use a custom design (a "custom skin" over the site), front-end design editing is not possible.

The design editor is only visible on the homepage and Sub site pages. The design of the other pages such as Content pages and Fundraising pages is taken from the homepage.

No, that is not possible. The design of the other pages such as Content pages and Campaign and Fundraising pages is taken from the website's homepage or, if you use the Sub site layer, from the sub site homepage.

Is your desired font not listed? Then check https://fonts.google.com whether it is available as a free Google web font. If so, please let us know. Contact us so we can investigate whether this font is suitable for the Design Editor.

Op het moment dat je gegevens verwijderd worden van het platform wil het niet zeggen dat deze ook direct van Google verwijderd zijn. Het kan lang duren voordat de crawlers van Google de site opnieuw indexeren en deze bijwerken. Je kunt het versnellen door zelf de site toe te voegen in jullie Google Search Console. 

Je kunt inloggen in Search Console via https://search.google.com/search-console/welcome . Het handigste is om dit te doen vanaf jullie algemene account. Vervolgens kun je de site toevoegen via 'URL voorvoegsel'

Kies hierbij voor de rechtse optie.

Vervolgens wordt je gevraagd het domein te verifiëren. Als je een Analytics of GTM gekoppeld hebt kun je voor die opties kiezen. Als je het domein in eigen beheer hebt kun je kiezen voor de optie Domeinnaamprovider en daar een record toevoegen. Mocht je dat allemaal niet hebben dan kun je kiezen voor HTML-tag

Je kunt dan de meta name kopiëren en door Kentaa in laten stellen. Na het instellen kun je deze verifiëren en kom je in het beheer van de Search Console van het domein.

Vervolgens kun je onder 'verwijderingen' een specifieke pagina verwijderen, aangeven dat iets verouderde content is. Of via URL inspectie een url laten crawlen.

You may be working in Google Chrome, for example, but open the link from the e-mail in a different browser. Because you are not logged in at that time, you cannot download the file without logging in. You can either make sure links open in the same browser, or log in to the other browser or copy the link to the browser you are logged in to. 

If a donation is not moveable then you won't see that option either. This is the case if a registration fee is attached to it. You can then move the entire fundraiser (including the entry fee), but not the donation itself. Manual donations do not show a move option either. You can add them in one place and remove them in another. Finally, you cannot move donations made via matchfunding. This is only possible after the matchfunding donation (shown as a manual donation) has been removed.

The legal maximum amount per donation is 10,000 euros. We have therefore set a maximum amount of 9,900 euros in our platform. The maximum donation amount per payment method may also vary. 

The page after making a donation is not customizable. A donor has the option there to add a message to his/her donation. In addition, the donor can stay up to date on news items posted at the level that was donated to. If for example donated to a fundraiser, the donor receives an update when a new blog post is posted on that fundraising page (and chosen to share). Via Content > GDPR Texts you can turn on whether the slider for this is on or off by default.

No, with an api key you can retrieve all available data as seen in our developer portal. We can put a limit on webhooks though, that they are sent only at certain events or Campaigns for example.

Yes! Via Integrations > API users you can create an api-key. For Digicollect sites, the provision of API keys is still done through iRaiser support.

You can! If under Integrations > Api-keys you click on the pencil next to the api user in question, you can then deactivate the user (and thus the key) in the Menu. Don't see the user? Please contact us.

Api-keys you can generate yourself and are free of charge. Establishing a connection via iRaiser Connect or iRaiser Connect Salesforce does involve costs. Your account manager can inform you about these costs.

You can see those at https://developer.kentaa.nl/

 No, all our websites are hosted centrally on Amazon's servers. 

Not necessary! Using DNS links the domain to our servers (Amazon Web Services in Ireland).  

Should you wish to arrange the application yourself, we can provide a CSR file. However, we do not take over your own or existing certificates, as this would require sharing the private key and certificate parts with us, which would actually compromise security.

We do not host e-mail boxes on domains we manage. For this, we recommend using an e-mail hosting package or an e-mail tool such as GMail or Microsoft Office 365.

That is not yet possible, there are no Excel options built in yet

If the level at which you set up the A/B test also uses rewards then you won't see any suggested donation amounts and the A/B test won't give any results either.

The editor supports the following formats: image/png, image/jpg, image/jpeg, image/webp. And then a maximum of 5Mb per image.

Yes, you can! You can upload as many images as you want at once.

Currently, you can make adjustments on the homepage, segment page, project page, and content pages (including menu pages). For example, it's not possible to make changes at the action, team, or company level. And it's also separate from the registration flow and donation flow, and overview pages, which are not customizable either. This may change in the future.

No, we continue to develop in the Flex editor. New components will be added, and features will be continuously added.

If you create it through +add component, yes. However, you can also go to the place where you want to add it and then click on the plus sign.

When you use the Flex editor, the option to set the support color in the admin dashboard (under settings > design) is removed. You can still go there to set, for example, your logo and favicon.

You can! For example, if you have an event and don't want to show (or reveal) the counter reading yet, you can select it and set it to invisible. However, if it's a counter at the project level, you will still see it on overview pages.

You can! In the Flex Editor, this is called metrics:

Not at the moment, but we do plan to add it in the future.

You can! If you edit a component on the left side in the list of components, you will find the option to make a component invisible under the three dots.

No, that functionality doesn't work with the Flex Editor.

It is not possible to load your own cookie bar. The moment our standard cookie bar is switched off, all cookies are always loaded. With that, a customised cookie bar also makes no sense, as it does nothing.